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Privacy Policy

Serving Clients Virtually in Vancouver, BC

Privacy Policy


To ensure that:

  1. Life Insurance Expert is in compliance with regulatory and self-regulatory requirements regarding Privacy (“Regulations”);
  2. Life Insurance Expert client’s Privacy is handled in a professional manner, in a secure environment and appropriately monitored;
Our Privacy Officer

Person(s) Responsible:

  1. Life Insurance Expert is the Privacy Officer and all inquiries/complaints shall be directed to her/him
  2. Life Insurance Expert is hereby designated as responsible for the application of this policy;
Our Commitment

At Life Insurance Expert our clients are our business. As a financial services Company, we are trusted with some of our clients’ most sensitive personal information. We must respect that trust and need our clients to be aware of our commitment to protect the information they provide in the course of doing business with us.

We collect personal information in compliance with applicable laws and ethical business practices, in order to provide services and to conduct business. We limit the information we collect to that which is necessary for, or related to, these purposes

We abide by the Ten Privacy Principles. The Principles are based on the federal government’s privacy legislation, the Personal Information Protection and Electronic Documents Act

  1. Accountability: A Life Insurance Expert is responsible for personal information under its control and shall designate an individual or individuals who are accountable for the Life Insurance Expert ‘s compliance with the following principles.
  2. Identifying Purposes: The purposes for which personal information is collected shall be identified by the Life Insurance Expert at or before the time the information is collected.
  3. Consent: The knowledge and consent of the individual are required for the collection, use or disclosure of personal information, except when inappropriate.
  4. Limiting Collection: The collection of personal information shall be limited to that which is necessary for the purposes identified by the Life Insurance Expert. Information shall be collected by fair and lawful means.
  5. Limiting Use, Disclosure, and Retention: Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by the law. Personal information shall be retained only as long as necessary for fulfillment of those purposes.
  6. Accuracy: Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
  7. Safeguards: Personal information shall be protected by security safeguards appropriate to the sensitivity of the information.
  8. Openness: Life Insurance Expert shall make readily available to individuals specific information about its policies and practices relating to the management of personal information.
  9. Individual Access: Upon request, an individual shall be informed of the existence, use and disclosure of his or her personal information and shall be given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
  10. Challenging Compliance: An individual shall be able to address a challenge concerning compliance with the above principles to the designated individual or individuals for the Life Insurance Expert ‘s compliance.
Information Collection And Use

We collect the information required for us to complete the task for which we are engaged, whether that is insurance, money products or financial plans.

Personal information is information that refers to you specifically. We will use fair and lawful means to collect their personal information. We will only collect information that is pertinent and consistent with the purposes of the collection. Whenever practical, we will collect the required information directly from the client, or from their authorized representative(s), in completed applications and forms, through other means of correspondence, such as the telephone, mail or the internet, and through their business dealings with us.

What We Need To Know And Why?

We collect information from our clients and about them, only with their consent, or as required or permitted by law. In general, we will collect personal information such as their name, address, telephone number(s) or other identifying information, such as their Social Insurance Number (SIN) or date of birth.

The type of additional information we gather will depend on the type of product or service involved. The information gathered may be financial, which would include such information as place of employment, annual income, assets and liabilities. It may be investment or advice related, requiring information on such things as your financial goals and retirement plans. If the client is applying for insurance or group insurance benefits, it may also include health information or lifestyle related information, such as their occupation, travel history and plans, driving record or criminal record.


The consent for us to establish a file and collect and maintain personal, medical & financial information is to be signed by the client and placed in their file.

Protection Of Personal Information

As the principals, management and employees of we are granted access to client information and must understand the need to keep the information protected and confidential. Our training procedures clearly communicate that we are to use the information only for the intended purpose(s).

Staff will be required to sign a confidentiality agreement upon commencement of employment.

Retention Of Personal Information

We will only keep clients personal information in our records for as long as it is needed to fulfill the identified purposes, or as required or permitted by law.

Privacy Choices

Clients may request copies of our privacy policies and procedures at any time.

Clients may request access to their information. We must respond to this request as quickly as possible, but no later than 30 days after the receipt of the request.

Clients may withdraw their consent at any time by contacting our Privacy Officer. However, they will be made aware that failure to provide adequate information may prevent us from completing the task for which we were engaged.

Clients may file complaints about our privacy procedures as well as a breach in our privacy policy. Complaints should be received in writing and forwarded to the Privacy Officer. The Privacy Officer will contact the client and obtain all details. The Privacy Officer will then review the circumstances of the complaint and determine if there is reason to alter the existing privacy policy. Insurance carriers should be notified of any complaint involving their clients/products.

Exception To Client Access

Life Insurance Expert must refuse an individual access to personal information:Life Insurance Expert

  • If it would reveal personal information about another individual unless there is consent or a life-threatening situation
  • If the Life Insurance Expert has disclosed information to a government institution for law enforcement or national security reasons. Upon request, the government institution may instruct Life Insurance Expert to refuse access or not to reveal that the information has been released. Life Insurance Expert must refuse the request and notify the Privacy Commissioner. Life Insurance Expert cannot inform the individual of the disclosure to the government institution, or that the institution was notified of the request, or that the Privacy Commissioner was notified of the refusal.

Life Insurance Expert may refuse access to personal information if the information falls under one of the following:

  • Solicitor-client privilege
  • Confidential commercial information
  • Disclosure could harm an individual’s life or security
  • It was collected without the individual’s knowledge or consent to ensure its availability and accuracy, and the collection was required to investigate a breach of an agreement or contravention of a federal or provincial law (the Privacy Commissioner must be notified)
  • It was generated in the course of a formal dispute resolution process.